Deposits


​You are required to pay a 30% deposit for wedding parties. This guarantees our staff taking time from their regular work schedule to accommodate your day. Deposits are non refundable after 60 days prior to wedding date.



Deposit is required for all hair extensions supplied by Adorn Salon & Spa.



Refund Policy Services

If a guest is not satisfied with his/her service, he/she may let the salon manager know within 1 week of the service. A complimentary redo or alternative solution may be offered at the salon manager’s discretion. We do not issue refunds for any services provided.



Late Arrival

Please be on time for your appointment. We cannot guarantee the scheduled service for late arrivals over 15 minutes. We may have to reschedule your appointment. For services requiring a deposit, we will not refund your deposit if we are unable to serve you as a result of your late arrival; we can, however, reschedule your appointment.

Cancellations 

We ask that you notify us at least 24 hours in advance if you are unable to keep your appointment.

Cancellations made with less than 24 hour notice will be considered a no-show.


Redo

We require our guests to contact us within 1 week of the performed service if they are not satisfied with the end result, due to a technical error made by the stylist / colourist. An appointment is then made to come in and consult with the salon manager or another salon stylist. At that time, an assessment will be done to determine if a redo is necessary.